Terms of Service
These terms govern your use of SubZeroSoft's microapp development services. We've written them in clear, understandable language to ensure transparency and fairness.
Agreement Summary
Simple terms: By using our services, you agree to these terms. We'll provide quality microapp development services, and you'll use them responsibly. We're committed to fair treatment and transparent communication throughout our partnership.
Agreement to Terms
By accessing or using SubZeroSoft's website, services, or products, you agree to be bound by these Terms of Service. This agreement is legally binding and governs your relationship with SubZeroSoft.
If you disagree with any part of these terms, then you may not access or use our services. We encourage you to read through these terms carefully before using our services.
What This Means
These terms create a legal agreement between you and SubZeroSoft. They govern how you can use our services and what you can expect from us. We've written them to be as clear and fair as possible while protecting both parties in our business relationship.
Our Services
SubZeroSoft specializes in AI-powered automation, intelligent workflow solutions, and custom web and mobile development designed to streamline business operations and accelerate growth. Our frozen-fast architecture and AI agents are tailored to meet specific business needs and challenges.
We offer a comprehensive suite of services that span the entire software development lifecycle, from initial consultation through ongoing support and maintenance. Our services include:
Development Services
Our core development services focus on AI-powered solutions that address your specific business challenges:
Intelligent AI Agents
Autonomous agents that handle complex tasks, make decisions, and learn from your business patterns.
Frozen Workflow Automation
Lightning-fast automation tools that eliminate bottlenecks and ensure consistent performance.
Custom Web & Mobile Development
Full-stack applications built with modern frameworks and scalable architecture.
AI-Powered Integrations
Intelligent connections between your existing tools, platforms, and data sources.
Consulting and Support Services
Beyond development, we provide strategic guidance and ongoing support to ensure your success:
Technical Consulting
Expert strategic guidance on technology decisions, architecture, and best practices.
Project Management
Comprehensive end-to-end project coordination, planning, and delivery management.
Training and Documentation
User education programs and detailed documentation to maximize adoption.
Ongoing Support
Continuous maintenance, regular updates, and responsive technical assistance.
Your Responsibilities
To ensure a successful partnership and protect all users, we ask that you fulfill certain responsibilities when using our services. These responsibilities help maintain a secure, productive environment for everyone.
Your responsibilities fall into two main areas: maintaining accurate account information and using our services in an acceptable manner.
To ensure a successful partnership and protect all users, we ask that you:
Account & Information
Accurate Information
Provide truthful and complete information.
Account Security
Keep your login credentials secure and confidential.
Updates
Notify us of any changes to your contact or billing information.
Acceptable Use
Lawful Purposes
Use our services only for legal and legitimate purposes.
Respect Others
Don't interfere with other users' access or experience.
Security
Don't attempt to breach, hack, or misuse our systems.
Compliance
Follow all applicable laws, regulations, and industry standards.
Prohibited Activities: We reserve the right to suspend or terminate accounts that engage in harmful, illegal, or abusive behavior.
4. Intellectual Property Rights
We respect intellectual property rights and expect our users to do the same.
Our Intellectual Property
Platform & Tools
Our website, development tools, and methodologies are proprietary.
Content
Documentation, guides, and educational materials we create.
Branding
SubZeroSoft name, logos, and visual identity elements.
Your Intellectual Property
Your Content
You retain ownership of content and data you provide.
Custom Solutions
You own the final applications we develop for you.
License to Use
You grant us permission to use your content to provide services.
Shared Rights
Collaboration
Work created together is jointly owned unless otherwise agreed.
Open Source
We may use open-source components, which retain their original licenses.
5. Payment Terms
Clear and fair payment terms help ensure smooth project delivery and maintain good relationships.
Payment Structure
Project-Based
Fixed price for defined scope of work.
Hourly Rate
For ongoing support or variable scope projects.
Retainer
Monthly fee for dedicated availability and support.
Billing & Invoicing
Payment Terms
Net 30 days unless otherwise specified in your agreement.
Late Payments
May result in service suspension and additional fees.
Disputes
Must be raised within 30 days of invoice date.
Refunds
Available for services not yet delivered, subject to cancellation terms.
6. Service Availability & Performance
We're committed to providing reliable service while being transparent about limitations.
Service Levels
Uptime Goal
99.9% availability for hosted applications.
Response Times
Support requests answered within 24 hours on business days.
Maintenance
Scheduled during off-peak hours with advance notice.
Service Modifications
Updates
We regularly improve our services and may update features.
Deprecation
90 days notice before discontinuing any service.
Migration
We'll help you transition if we discontinue a service you use.
7. Data & Privacy
Your data privacy and security are fundamental to our service. For comprehensive details, please see our Privacy Policy.
Data Handling
Collection
We only collect data necessary to provide our services.
Use
Your data is used solely for service delivery and improvement.
Sharing
We never sell your data to third parties.
Security
Industry-standard encryption and security measures.
8. Limitation of Liability
While we strive for excellence, we want to be clear about liability limits to ensure fair expectations.
Important: Our total liability for any claim is limited to the amount you paid us in the 12 months preceding the claim.
What We're Responsible For
Service Delivery
Providing services as agreed in our contracts.
Data Security
Implementing reasonable security measures.
Professional Standards
Following industry best practices.
What We're Not Responsible For
Third-Party Services
Issues with external platforms or services.
User Error
Problems caused by misuse or incorrect implementation.
Force Majeure
Events beyond our reasonable control.
Consequential Damages
Indirect losses or missed opportunities.
9. Termination
Either party may end this agreement, but we want to ensure fair terms for termination.
Termination by You
At Will
You may terminate services at any time with written notice.
Refunds
Available for undelivered work, minus reasonable costs incurred.
Data Export
We'll help you export your data within 30 days.
Termination by Us
For Cause
Immediate termination for violations of these terms.
For Convenience
30 days written notice for termination without cause.
Refund Policy
Pro-rated refunds for prepaid, undelivered services.
10. Dispute Resolution
We prefer to resolve disagreements through direct communication, but we've established formal procedures for when that's not sufficient.
Resolution Process
- Direct Discussion: Contact us directly to discuss the issue
- Formal Notice: Written notice if informal discussion doesn't resolve the issue
- Mediation: Third-party mediation if agreement can't be reached
- Arbitration: Binding arbitration as final resolution method
11. Changes to Terms
We may update these terms periodically to reflect changes in our services or legal requirements.
How We Handle Changes
Notice Period
30 days advance notice for material changes.
Communication
Email notification and website posting.
Continued Use
Using our services after changes indicates acceptance.
Disagreement
You may terminate if you disagree with changes.
12. Governing Law
These terms are governed by and construed in accordance with applicable local laws, without regard to conflict of law principles.
13. Contact & Support
We're here to help with any questions about these terms or our services.
Get in Touch
Legal Questions: legal@subzerosoft.com
General Support: Contact Page
Response Time: Within 48 hours for legal inquiries