Your Privacy Matters
We're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. This policy explains our practices in clear, understandable terms.
Quick Summary
We respect your privacy. We only collect information necessary to provide our services, never sell your data, and give you control over your personal information. We're transparent about our practices and committed to keeping your data secure.
What Information We Collect
We collect different types of information to provide and improve our AI-powered development services, intelligent automation solutions, and custom web and mobile applications. We are committed to collecting only what is necessary to deliver excellent AI-driven services to you.
Our data collection falls into two main categories: information you provide directly to us, and information we collect automatically when you use our services.
Information You Provide to Us
When you interact with our services, you may choose to provide us with certain information. This includes:
Contact Information
Your name, email address, phone number, and company details when you reach out to us or create an account.
Account Data
Username, securely encrypted password, and your profile preferences to personalize your experience.
Project Information
Your specific requirements for AI agents, workflow automation, web/mobile development, and feedback about our services to ensure we meet your needs.
Communication Records
Our correspondence including support tickets, emails, and chat conversations to provide consistent support.
Payment Information
Billing details and payment information, which are processed securely by trusted third-party payment providers.
Information We Collect Automatically
To improve our services and ensure optimal performance, we automatically collect certain information when you visit our website or use our services:
Usage Analytics
How you navigate and interact with our website and services to help us improve user experience.
Technical Data
Your IP address, browser type, device information, and operating system for compatibility and security purposes.
Performance Metrics
Page load times, feature usage patterns, and error reports to maintain optimal service quality.
Cookies and Similar Technologies
Small data files that remember your preferences and improve your browsing experience.
How We Use Your Information
We use your information responsibly and only for legitimate business purposes that directly benefit your experience with our services. Every use of your data serves a specific purpose and is governed by strict internal policies.
Our data usage falls into three primary categories: delivering our core services, improving our offerings, and maintaining effective communication with you.
Core Service Delivery
These are the fundamental ways we use your information to provide our AI-powered development and automation services:
- Develop and deploy intelligent AI agents and custom web/mobile applications tailored to your specific requirements
- Provide comprehensive technical support and responsive customer service
- Process secure payments and manage accurate billing for our services
- Send important service updates, security notifications, and account information
Service Improvement and Quality Assurance
We continuously work to improve our services and ensure the highest quality experience for all users:
Analytics and Insights
Analyze usage patterns to understand how our services are used and identify opportunities for enhancement.
Quality Assurance
Monitor system performance, identify technical issues, and implement fixes to maintain service reliability.
Feature Development
Build new features and improvements based on user feedback and identified needs.
Security Protection
Detect, prevent, and respond to fraudulent activities, security threats, and harmful behavior.
Communication and Engagement
We maintain various forms of communication to keep you informed and engaged with our services:
Service Communications
Essential account updates, security alerts, and important service changes that affect your account.
Marketing Communications
Newsletters, product updates, and promotional materials (only with your explicit consent).
Support and Assistance
Timely responses to your questions, technical support requests, and ongoing assistance.
Information Sharing and Disclosure
We never sell your personal information. Your trust is fundamental to our business.
We may share your information only in these specific situations:
With Your Consent
- When you explicitly authorize us to share information
- For integrations you request with third-party services
Service Providers
- Cloud Hosting: Secure servers to host our applications
- Payment Processing: Trusted payment providers for billing
- Analytics: Tools to understand website usage (anonymized data)
- Support Tools: Customer service platforms to assist you
Legal Requirements
- When required by law or legal process
- To protect our rights, property, or safety
- To protect the rights and safety of our users or the public
Data Security
We take data security seriously and implement industry-standard measures to protect your information:
Security Measures
- Encryption: All data transmitted and stored is encrypted
- Access Controls: Strict limits on who can access your information
- Regular Audits: Frequent security assessments and updates
- Secure Infrastructure: Hosting on trusted, compliant platforms
- Employee Training: Our team is trained on privacy and security best practices
Your Privacy Rights
You have significant control over your personal information. Here are your rights and how to exercise them:
Access and Portability
- Access: Request a copy of all personal information we have about you
- Portability: Receive your data in a structured, machine-readable format
Correction and Updates
- Correction: Update or correct any inaccurate information
- Completion: Add missing information to your profile
Deletion and Restriction
- Deletion: Request deletion of your personal information (right to be forgotten)
- Restriction: Limit how we process your information
- Objection: Object to processing based on legitimate interests
Communication Preferences
- Opt-out: Unsubscribe from marketing communications at any time
- Preferences: Control which types of communications you receive
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and understand how our services are used. For detailed information about our cookie practices, please see our Cookie Policy.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. When we do this, we ensure appropriate safeguards are in place to protect your privacy and comply with applicable data protection laws.
Data Retention
We keep your information only as long as necessary for the purposes described in this policy. Specific retention periods depend on the type of information and how it's used:
- Account Information: Until you delete your account
- Project Data: For the duration of our service relationship plus legal requirements
- Support Records: Typically 3 years for quality assurance
- Analytics Data: Aggregated and anonymized after 2 years
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make changes:
- We'll notify you by email if the changes are significant
- We'll post the updated policy on our website
- We'll update the "Last updated" date at the top of this policy
Questions or Concerns?
We're here to help with any privacy-related questions. Contact our privacy team:
Email: privacy@subzerosoft.com
Response Time: Within 48 hours
Or visit: Our Contact Page